Ireland Jobs

Part-time Counsellor€35,000-€40,000 FTEVarious shift patterns from part-time to full-time. Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS2R17INDIRE

Our Client, a leading provider of HR and Employment Law, are looking for a legally qualified Employment Litigation Consultant to join their team based in their Dublin office. The successful candidate will work in conjunction with the HR and Employment Law advice teams and will be responsible for delivering high standards of care to clients. The focus of the role is to support clients when they receive employment tribunal claims, the successful candidate will take ownership of each case and be responsible for drafting responses, visiting clients, preparing cases for hearing and representing clients at both face to face and remote hearings. Responsibilities: * Review all claims brought against clients in the employment tribunal bodies, specifically the Workplace Relations Commission and the Labour Court * Support clients with mediation / conciliation matters * Make early and prompt contact with clients to notify the client of conduct of the case and to advise and take instructions from clients * Visit clients as required to include offsite at their premises/offices throughout Ireland and Northern Ireland * Advise clients on the merits of any claim(s) and the prospects of successfully defending claims * Obtain all relevant and necessary documentation and draft appropriate responses on behalf of clients for their approval * Prepare hearing bundles or documents in the appropriate or agreed format in preparation for hearing * Identify witnesses and assist in the preparation and drafting of witness statements, where required * Correspond with tribunals, claimants' representatives, and clients * To regularly review cases and provide updates a required for the purposes of cover status as required * Prepare any reports necessary in respect of any claims as may be required * Prepare and complete all administrative tasks associated with your cases * Provide support to other departments within the business, as required * Engage in and deliver training where required both internally and externally * Research * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate * To proactively assist in the retention of existing clients and to promote new business by obtaining referrals for new clients * Responsible for ensuring that the requisite knowledge of employment law and technical skills is of the standard required in order to be able to carry out the work and to the standards as outlined in this job description * Attend any company of the Group offices throughout United Kingdom and Ireland as required by management * Any other reasonable duties as may be required by management as part of your role. Person Specification: * Third level qualification in Law/ Employment Law/ Human Resources (HR)/ Industrial Relations * Experience of reviewing and processing tribunal claims * A positive approach to a busy workload and team work. * Must be able to take a Client-Centric approach to their work. * Ability to work autonomously and self-manage. * Passion for employment law. * Full Driving License. 47984BGR6INDIRE

Our Client, a leading provider of HR and Employment Law, are looking for a legally qualified Employment Litigation Consultant to join their team based in their Dublin office. The successful candidate will work in conjunction with the HR and Employment Law advice teams and will be responsible for delivering high standards of care to clients. The focus of the role is to support clients when they receive employment tribunal claims, the successful candidate will take ownership of each case and be responsible for drafting responses, visiting clients, preparing cases for hearing and representing clients at both face to face and remote hearings. Responsibilities: * Review all claims brought against clients in the employment tribunal bodies, specifically the Workplace Relations Commission and the Labour Court * Support clients with mediation / conciliation matters * Make early and prompt contact with clients to notify the client of conduct of the case and to advise and take instructions from clients * Visit clients as required to include offsite at their premises/offices throughout Ireland and Northern Ireland * Advise clients on the merits of any claim(s) and the prospects of successfully defending claims * Obtain all relevant and necessary documentation and draft appropriate responses on behalf of clients for their approval * Prepare hearing bundles or documents in the appropriate or agreed format in preparation for hearing * Identify witnesses and assist in the preparation and drafting of witness statements, where required * Correspond with tribunals, claimants' representatives, and clients * To regularly review cases and provide updates a required for the purposes of cover status as required * Prepare any reports necessary in respect of any claims as may be required * Prepare and complete all administrative tasks associated with your cases * Provide support to other departments within the business, as required * Engage in and deliver training where required both internally and externally * Research * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate * To proactively assist in the retention of existing clients and to promote new business by obtaining referrals for new clients * Responsible for ensuring that the requisite knowledge of employment law and technical skills is of the standard required in order to be able to carry out the work and to the standards as outlined in this job description * Attend any company of the Group offices throughout United Kingdom and Ireland as required by management * Any other reasonable duties as may be required by management as part of your role. Person Specification: * Third level qualification in Law/ Employment Law/ Human Resources (HR)/ Industrial Relations * Experience of reviewing and processing tribunal claims * A positive approach to a busy workload and team work. * Must be able to take a Client-Centric approach to their work. * Ability to work autonomously and self-manage. * Passion for employment law. * Full Driving License. 47984BGR5INDIRE

Our Client, a leading provider of HR and Employment Law, are looking for a legally qualified Employment Litigation Consultant to join their team based in their Dublin office. The successful candidate will work in conjunction with the HR and Employment Law advice teams and will be responsible for delivering high standards of care to clients. The focus of the role is to support clients when they receive employment tribunal claims, the successful candidate will take ownership of each case and be responsible for drafting responses, visiting clients, preparing cases for hearing and representing clients at both face to face and remote hearings. Responsibilities: * Review all claims brought against clients in the employment tribunal bodies, specifically the Workplace Relations Commission and the Labour Court * Support clients with mediation / conciliation matters * Make early and prompt contact with clients to notify the client of conduct of the case and to advise and take instructions from clients * Visit clients as required to include offsite at their premises/offices throughout Ireland and Northern Ireland * Advise clients on the merits of any claim(s) and the prospects of successfully defending claims * Obtain all relevant and necessary documentation and draft appropriate responses on behalf of clients for their approval * Prepare hearing bundles or documents in the appropriate or agreed format in preparation for hearing * Identify witnesses and assist in the preparation and drafting of witness statements, where required * Correspond with tribunals, claimants' representatives, and clients * To regularly review cases and provide updates a required for the purposes of cover status as required * Prepare any reports necessary in respect of any claims as may be required * Prepare and complete all administrative tasks associated with your cases * Provide support to other departments within the business, as required * Engage in and deliver training where required both internally and externally * Research * Demonstrate commercial knowledge of the Company's range of services and products and to be able to discuss these with clients as appropriate * To proactively assist in the retention of existing clients and to promote new business by obtaining referrals for new clients * Responsible for ensuring that the requisite knowledge of employment law and technical skills is of the standard required in order to be able to carry out the work and to the standards as outlined in this job description * Attend any company of the Group offices throughout United Kingdom and Ireland as required by management * Any other reasonable duties as may be required by management as part of your role. Person Specification: * Third level qualification in Law/ Employment Law/ Human Resources (HR)/ Industrial Relations * Experience of reviewing and processing tribunal claims * A positive approach to a busy workload and team work. * Must be able to take a Client-Centric approach to their work. * Ability to work autonomously and self-manage. * Passion for employment law. * Full Driving License. 47984BGR4INDIRE

Wellbeing Counsellor€35,000-€40,000 FTEVarious shift patterns from part-time to full-time. Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS2R16INDIRE

Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To support and provide training to new starters and ensure…

Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Contact Centre Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Contact Centre Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To support and provide training to new starters…

Wellbeing Counsellor€35,000-€40,000 FTEVarious shift patterns from part-time to full-time. Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS2R16INDIRE

This is a fantastic opportunity for a HR Consultant to join an experienced and professional consultancy team and will work in a fast paced and stimulating environment. The role will be varied and involve the provision of high quality HR support to clients. The successful candidate will require an exemplary understanding of HR employment law & best practice and will combine this with a commercial outlook and approach when supporting clients.You will contribute to achieve clients HRM's mission, through the provision of professional, high quality service delivery to clients in the areas of HR best practice and application of employment law. Day-to-Day Responsibilities * Provide specialist HR & Employment Law support to clients * Design and present effective HR solutions for a variety of clients within different industry sectors. * Lead complex workplace investigations, for example Dignity and Respect at Work, Disciplinary and Grievances for clients * Provide robust, pragmatic advice and guidance to clients on-site, via telephone, video conference or email in relation to HR issues * Build strong relationships within the current designated client base * Create new client relationships and promote HR & Employment Law expertise * Research current developments in Employment Law and HR practice * Research, prepare content and present seminars and training workshops on current HR topics * Contribute to the development of new compliance products and solutions * Work with key colleagues within the wider organisation to meet client needs * Work on site with clients to resolve HR issues and bridge gaps in their HR service or up skill HR teams in house in line with best practice and employment legislation * Draft written content and be a key HR contributor for our employment law publications * Review policies and procedures for clients and provide advice/guidance on required changes to ensure documentation is compliant with legislation * Any other duties as maybe required of the Consultancy Team What you Bring to the Team * Appropriate 3rd level degree programme in Human Resources / Employment Law, or equivalent experience * Minimum 3 years' experience in an HR role providing HR support to managers and/or the business * Experience providing advice on company policy and procedures * Excellent knowledge of Employment Law and its application in unionised and non unionised workplaces * Comprehensive knowledge of Human Resource developments in Ireland and Internationally * Understanding of the role of the third party industrial relations and employment institutions in Ireland * Highly Commercial * A flexible and adaptable individual with a constructive 'can do' attitude who is willing to contribute to the development of the business in order to maximise new business opportunities. * Ability to research and write HR compliance materials * Keen interest in current HR and employment law issues * Excellent communication skills (business English - verbal and written) * Strong administration skills * Good project management skills * Experience working effectively in a team environment * Computer Literate with experience using Windows * A self-starter, innovative and enthusiastic Essential Requirements of Successful…