Group In Greater Manchester Jobs

Part-time Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS1R12INDHA

Wellbeing Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS1R14INDHA

The Portfolio Group are proud to represent our client in their search for a Workforce Scheduler, to join the Workforce Planning team. You will have experience of administering effective planning and scheduling of staff and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. We are looking for someone who has created reports on Excel, enjoys a fast paced environment, and is looking for a new challenge! Day-to-Day Responsibilities· Produce the daily staffing profile for the current day.· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.· Produce the weekly schedule· Responsibility for overtime requirements, managing the monthly availability upload· Ensuring shift management for weekend and bank holiday shifts is in place.· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.· Improve efficiency through effective reporting and development of reports What you Bring to the Team· Experience in a planning within a contact centre environment · Excellent attention to detail and an ability to be forward thinking in your approach· Good knowledge of Excel (lookup functions, countifs, Index Match, pivot tables, etc)· Understanding of VBA would be beneficial but not essential· Forward thinking and self development· Ability to work in a fast paced environment.· Strong time management skills.· A dynamic and flexible approach, as well as the ability to work under pressure. BENEFITS· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan for you (and your children, if any)· Holidays increase after 2- and 5-years' service.· Contractual sick pay· Private medical insurance after 5 years' service· Pension Plan and Life Insurance· Pension plan contributions increase after 5- and 7-years' service· Holiday season bonus after 3 years' service· Profit Share Scheme· Season Ticket loan scheme· Cycle to work scheme and Free on-site Gym· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with· free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJWe will also accept applications from the following job titles:Workforce Planner, scheduler, Call centre planner, Workforce Planning, Resource planning, Real Time Analyst, Call Centre Real time analyst

Exciting Job Opportunity - Associate Director of Health & Safety - Package circa £100k!Are you a visionary leader ready to make a significant impact in the world of Health & Safety?Our client, a well-established and highly respected firm with over 40 years of experience in Health & Safety, is seeking an Associate Director to join their growing team.As the Associate Director of Health & Safety, you will lead a passionate team of over 30 professionals dedicated to providing outstanding service to more than 22,000+ clients. Your leadership will drive performance, foster a culture of continuous improvement, and ensure the highest standards of safety across all operations! Day to DayLeadership and Development: Motivate and guide the H&S department, setting clear objectives and a compelling vision. You will cultivate a hands-on culture, ensuring every team member is engaged with the intricacies of H&S practices.Performance Management: Regularly report on H&S delivery metrics to the board, swiftly identifying issues and implementing effective solutions. You will be responsible for maintaining knowledge levels across teams through management information and quality control.Resource Management: Plan and allocate workloads efficiently, manage absence and turnover, and oversee recruitment and succession planning to build a high-performing teamClient Relations: Enhance client service, retention, and referrals by optimising the delivery model and utilising H&S consultants effectively to maximise client visits without compromising qualityStakeholder Engagement: Build strong relationships with internal stakeholders to explore development opportunities and improve cross-departmental communication, fostering a collaborative work environment.Compliance and Standards: Ensure the department meets all internal Health & Safety compliance requirements and supports the ongoing accreditation and certification of ISO standardsStrategic Contributions: Work closely with the Sales Director to drive H&S sales across the business, representing the company in all matters related to Health & Safety.Budget Management: Own the H&S department budget, ensuring commercial viability while identifying cost-saving opportunities through optimisation of systems and technology. Qualifications and Skills * CMIOSH certification or equivalent is essential. * Proven experience in delivering exceptional Health & Safety standards and compliance. * Strong leadership capabilities with a track record of developing high-performance teams. * Excellent stakeholder engagement skills, with the ability to communicate effectively across all levels of the organisation. * A proactive mindset that thrives in a fast-paced, entrepreneurial environment. This is more than just a job-it's an opportunity to be part of a dedicated team that is setting new benchmarks in Health & Safety services.If you're passionate about driving operational excellence, prioritising customer needs, and have a proven track record in H&S leadership, we want to hear from you! P46270CCR2INDMANS

THE OPPORTUNITYThis is a once in a career opportunity for an exceptional Resource Planning Manager to join a truly Service Led business, the company is an industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. THE ROLEYou will be working within the Employee Assistance Programme (EAP) alongside the digital counselling team. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You may be required to respond to live chats and emails from clients, to assess and triage live chats while ensuring that clients are reassured of the support you are setting up for them.DAY TO DAY RESPONSIBILITIES1. Working closely with Workforce Planning to monitor and manage workloads to ensure optimum SLA is achieved2. To ensure teammates are adhering to rotas and daily plans as set by Workforce Planning 3. To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support4. Manage and distribute queries and enquiries across the digital counselling team.5. Ensure that all notes are recorded accurately against the appropriate cases and all other client and live chat/email information is correctly captured on the database6. Support the digital services by completing emails and live chats7. Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved8. Ensure that personal knowledge of the EAP is continually developing and that departmental procedures and protocols are always adhered to9. To demonstrate an ability to confidently triage and create a safe space for a variety of individuals and presenting issues, including those who are distressed and at risk of harm to self or others10. To provide an efficient and effective digital service to all service usersWHAT YOU BRING TO THE TEAM1. Excellent Attention to Detail2. Ability to prioritise and work unsupervised as required3. Excellent communication and written skills4. Ability to provide great customer service5. Ability to work to deadlines6. Ability to work with telephony and IT systems7. MS Office knowledge and experienceBENEFITS1. 25 days' holiday, plus bank holidays2. Day off on your birthday3. Cash plan for you (and your children, if any)4. Holidays increase after 2- and 5-years' service5. Contractual sick pay6. Private medical insurance after 5-years' service7. Pension Plan and Life Insurance8. Pension plan contributions increase after 5- and 7-years' service 9. Holiday season bonus after 3 years' service10. Profit share scheme11. Season ticket loan scheme12. Cycle to work…

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law.We are looking for a bright, confident, legally-qualified individual with Employment Law experience, to work in a dynamic team and cover all aspects of case preparation. The role requires you to assist Clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings.The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach. Day to Day Responsibilities: * Reviewing Tribunal and Early Conciliation matters including complex open track matters. * Drafting of responses, witness statements and relevant applications. * Dealing with all aspects of document disclosure and creation of bundles. * Liaising with Tribunals, Claimants' representatives and clients. * Discussing merits of a case and achieving commercially favourable settlements. * Working alongside and supporting corporate clients as a dedicated Litigation Executive. * Conducting preliminary hearings by telephone. In order to be considered for this opportunity it is essential that you have the following: * Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) * A real commitment to helping clients through a difficult time. * A positive approach to a busy workload and team work. * A genuine passion for employment law and high attention to detail. 964930BG1R9INDMANS

Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses joining the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. * Free on-site gym * Subsidised parking in a secure car park * located minutes from Victoria StationINDMANJ

Are you passionate about sales and have a natural knack for teaching others? We are seeking a friendly and motivated Sales Trainer to join our team. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed. If you have a background in sales and love to see others succeed, we would love to hear from you.In this role, you will develop and deliver training programs to new and existing sales personnel. You will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps.Responsibilities * Develop and implement training programs for new and existing sales personnel. * Deliver training sessions on products, sales techniques, and customer service strategies. * Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance. * Assess the training needs of the sales team and develop customized training plans accordingly. * Stay up to date with industry trends and changes to ensure training content is relevant and effective. * Collaborate with sales managers to identify areas of improvement and provide targeted training solutions. * Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.Requirements * Proven experience in sales, preferably in a training or coaching role. * Excellent communication and presentation skills. * Strong knowledge of sales techniques and customer service strategies. * Ability to motivate and inspire others to achieve their sales goals. * Detail-oriented with strong organizational skills. * Proficiency in using training technologies and tools. * Ability to adapt training content to different learning styles and skill levels. * Bachelor's degree in business or a related field is preferred. Benefits * Month Bonus * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemeINDMANS

This is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemes INDMANS