Permanent Credit Control Jobs

Portfolio Credit Control are currently partnered with a well-established financial outsourcing business who are ever-growing and currently undergoing massive improvements to the Credit Control function. The business are currently looking to bring in a Credit Controller who are willing to learn, build long term relationships and become a part of the long-term growth of the company. This is a great opportunity for someone who has between 6-12 months experience and is willing to take their career to the next level. Duties & Responsibilities * Sending out regular email reminders. * Sending out statements. * Sending copy invoice request. * Making telephone calls to chase overdue invoices. * Sending weekly debtors lists * Reconciliations * Billing * Raising sales invoices * General admin tasks such as first point of contact for answering the phone * Having a good telephone number and willingness to pick up the phone and call instead of email, to chase overdue debts is key to this role. For more information please get in touch with Brandon. 47594BRR1INDCC

Portfolio Credit Control are currently partnered with a major player in the real estate sector who are looking to continue their success by strengthening the Credit Control function. If you are looking to join a reputable business who are continiously growing, developing its staff and rewarding employees for the work they do - Look no further! As a Senior Credit Controller in the real estate sector, your role involves managing the credit and collections processes to ensure timely payments from lease hold tenants. This role will have a particular focus on the retail sector. Key Responsibilites * Credit Policy Adherence: Monitor and enforce existing credit policies. Ensuring best practice across the Accounts Receivable function. * Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations. * Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow. * Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses. * Credit Analysis and Reporting: Analyse credit and collections data to identify trends, assess portfolio performance, and forecast cash flow projections. Prepare regular reports and presentations for senior management, highlighting key metrics and actionable insights. * Compliance and Legal Compliance: Ensure compliance with relevant regulations, lease agreements, and industry standards governing credit and collections activities. * Process Improvement: Identify opportunities for process improvement and automation within the credit and collection's function, assist with implementing technology solutions and best practices to enhance efficiency, accuracy, and scalability. * Mentorship: Provide guidance and training to credit control staff, fostering a culture of accountability, collaboration, and continuous learning to optimize team performance and achieve departmental goals. Person Specification * Previous experience of the property industry desirable, combined with a minimum of 4 years' experience in credit control and a strong knowledge of the end to end credit control process. * Must be numerate, computer literate and possess good communication skills. * Excel experience within a Windows environment. * Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work. * Confident, assertive and strong attention to detail. * Experience of working in a high volume and target driven environment. * Previous supervisory experience is desirable. 48274BRINDCC

Portfolio Credit Control are currently partnered with a well-established FMCG business who after continuous growth are looking to strengthen the Credit function. This well established business is massive on staff retention and internal development and progression. If you are 1-2 years into your Credit Control career and want to take that next step, look no further!Duties and Responsibilities * Responsible for managing the allocation of cash receipts for your allocated ledger. * Consistently reaches out to their respective customers to discuss ongoing improvements in the communication required to ensure prompt payment from our major accounts. * Reporting on a regular basis to the Credit Control Manager on the position of the assigned sale ledger and problem accounts and discussing the course of any action where applicable. * Oversee the opening on new customer accounts and ensuring that all departments are chased for correct information. * Create, initiate, and promote new ideas and processes. * Proactively contacting customers (primarily) by phone and (secondarily) by email to chase any outstanding monies and to deal with any customer queries. * Managing the process to ensure customers have received invoices which have been accurately raised and distributed in a timely manner * Creating and maintaining customers' accounts and running credit checks on existing and new customers. * Knowing and understanding the processes of Electronic Data Interchange (EDI) invoicing and ensuring resolution of all errors and queries received. * Assisting in the refining of the existing processes and procedures to help maximise the cash collection. * Build and maintain strong working relationships, both internally and externally ensuring high standards of service are always provided. * Can structure and plan all responsibilities to ensure the most efficient use of time and efforts. * Handle disputed accounts and negotiate with clients to bring payment in line with terms. * Undertake other ad hoc duties as directed by the Credit Manager 48561BRINDCC

Portfolio Credit Control are currently partnered with a reputable business who are heavily investing into the Credit Function. We are currently recruiting for a Credit Controller to join the successful team who pride itself with a flexible approach to promote a healthy work/life balance. * Salary - Up to £27,000 * Hybrid Working - 4 days from home, 1 day office based (Cambridge) * Private Medical * Discretionary Bonus Scheme About The RoleThis role demands advanced credit control expertise and the ability to navigate complex financial environments. You'll manage a diverse, high-value portfolio spanning multiple countries and industries, applying innovative strategies to optimize cash flow.Working closely with internal teams and external stakeholders, you'll handle credit checks, analyse financial data, and ensure compliance with legal, audit, and credit insurance requirements. Other key accountabilities will be, but not limited to: * Prepare and maintain monthly aged debtor/credit reports in line with deadlines. * Follow up on unpaid invoices via phone and email. * Address and resolve internal and external queries promptly. * Keep detailed, up-to-date notes on customer accounts. * Send invoices and statements upon customer request. About You * With proven experience in international credit control, you excel in managing complex portfolios with high financial stakes. * You have a strong technical background, including SAP expertise and intermediate Excel skills, and thrive in intricate global environments where attention to detail and strategic thinking are essential. * Studying for or qualified with CICM is a plus. Strong Maths and English qualifications, you will possess a confident telephone manner and understand the customer needs. * A positive influence on the team and the wider business, you will have an attention to detail and willingness to learn. 48471BRINDCC

Complaints Handler5 days a week in office Based in Hinckley Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Complaints Handler to play a crucial role in supporting cash collection efforts for our client. Why This Role?As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting cash collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key. What You'll Do: * Engage with clients about their overdue accounts. * Resolve payment and service queries, primarily via telephone. * Own client service issues, identifying root causes and providing effective solutions. * Navigate client databases to investigate and respond accurately. * Deliver 'Super Service' in all client interactions. * Process debit/credit card payments. * Collaborate with the local team to streamline client accounts and internal processes. * Prepare comprehensive case histories when further action is required. What You Bring: * Strong client service skills, focusing on rapport building and issue resolution. * Excellent verbal and written communication abilities. * High attention to detail with strong administration skills. * Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service. 48472CHRINDMANJ

Credit Controller5 days a week in office Based in Hinckley Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Credit Controller to play a crucial role in supporting cash collection efforts for our client. Why This Role?As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key. What You'll Do: * Engage with clients about their overdue accounts. * Resolve payment and service queries, primarily via telephone. * Own client service issues, identifying root causes and providing effective solutions. * Navigate client databases to investigate and respond accurately. * Deliver 'Super Service' in all client interactions. * Process debit/credit card payments. * Collaborate with the local team to streamline client accounts and internal processes. * Prepare comprehensive case histories when further action is required. What You Bring: * Strong client service skills, focusing on rapport building and issue resolution. * Excellent verbal and written communication abilities. * High attention to detail with strong administration skills. * Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service. 48472CHINDMANJ

Credit Controller5 days a week in office Based in Manchester City Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for an experienced Credit Controller to play a crucial role in supporting cash collection efforts for our client. Why This Role?As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and commercial approach. Your focus will be on hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key. What You'll Do: * Engage with clients about their overdue accounts. * Resolve payment and service queries, primarily via telephone. * Own client service issues, identifying root causes and providing effective solutions. * Navigate client databases to investigate and respond accurately. * Deliver 'Super Service' in all client interactions. * Process debit/credit card payments. * Collaborate with the local team to streamline client accounts and internal processes. * Prepare comprehensive case histories when further action is required. What You Bring: * Strong client service skills, focusing on rapport building and issue resolution. * Excellent verbal and written communication abilities. * High attention to detail with strong administration skills. * Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service. 48467CHINDMANJ

Portfolio Credit Control are working with a Global recognised Executive Search Firm to recruit a Credit Control Manager that can also oversee the Sales Ledger on a 12m FTC that is paying up to £50,000, you'll be overseeing a Team of 3, 1 being Junior. The role would ideally be based in London or Birmingham - with a working arrangement of 2 days in the office and 3 days WFH, also 1 anchor day per month where Teams will meet up. The UK-based finance team is fully responsible for the financial management of the UK business and has recently assumed control of the US operations. They are looking for a candidate that has a strong professional personality, who is able to build relationships across the business internally liaising with Consultants and Executive Assistants to enable the effective escalation of issues, ensuring clients are treated with respect and issues are resolved timely and appropriately.Responsibilities * Manage the downloading and actioning of the weekly debtor's report into Excel * Manage the commercial credit control ledger (approx. 300 clients with a value of £8m over 20+ Practices) * Managing the credit control team and all output * Contacting clients to confirm payment of invoices via telephone & email * Interact with EAs/support staff to educate them on processes and assist with reviewing debtors regularly * Manage and or escalate bad debt provisions where appropriate * Keep accurate notes of conversations held with clients/consultants * Always ensure the implementation of credit policy * Utilise finance packages to ensure the accuracy of data * Investigation into queries/payment issues using various resources * Provide analysis and KPIs regarding debtors, report on invoices paid * Work closely and effectively with the Sales Ledger team * Escalate queries and client issues to the appropriate person(s) where required * Set follow-up dates for the diary to review the account, as necessary * Manage your teams to ensure productive and correct output The Individual Knowledge * Demonstrable experience in credit control management * Experience working in Recruitment/Professional Services background (preferred but not essential) * Advanced IT skills, Microsoft 365 and expert Excel skills * Experience managing a small team Skills * Excellent communication and writing skills * Stakeholder management and relationship-building skills * Strong problem-solving skills * Collaborative approach * Can think strategically whilst being hands-on * Team player * Proactive * Democratic management style Ability * Solutions oriented * Completer finisher * Pace and energy * Detail oriented * Results driven * Organised multitasker Benefits * Benefits are for employees and LLP members who have passed their 3-month probationary period. * Simplyhealth Plan * My Wellbeing * Employee Assistance Programme (available from the first day of employment) * Group Company Pension - Company contributes 5%, employees 3% * Work-from-home allowance (for contracts of 1 years plus) * Give As You Earn * Volunteering Day * Holidays (accruable from the start date) * Full year: 25 days holiday + 3 gift days for the Christmas closure + national bank holidays…

Portfolio Credit Control are working with a Global recognised Executive Search Firm to recruit a Credit Control Manager that can also oversee the Sales Ledger on a 12m FTC that is paying up to £50,000, you'll be overseeing a Team of 3, 1 being Junior. The role would ideally be based in London or Birmingham - with a working arrangement of 2 days in the office and 3 days WFH, also 1 anchor day per month where Teams will meet up. The UK-based finance team is fully responsible for the financial management of the UK business and has recently assumed control of the US operations. They are looking for a candidate that has a strong professional personality, who is able to build relationships across the business internally liaising with Consultants and Executive Assistants to enable the effective escalation of issues, ensuring clients are treated with respect and issues are resolved timely and appropriately. Responsibilities * Manage the downloading and actioning of the weekly debtor's report into Excel * Manage the commercial credit control ledger (approx. 300 clients with a value of £8m over 20+ Practices) * Managing the credit control team and all output * Contacting clients to confirm payment of invoices via telephone & email * Interact with EAs/support staff to educate them on processes and assist with reviewing debtors regularly * Manage and or escalate bad debt provisions where appropriate * Keep accurate notes of conversations held with clients/consultants * Always ensure the implementation of credit policy * Utilise finance packages to ensure the accuracy of data * Investigation into queries/payment issues using various resources * Provide analysis and KPIs regarding debtors, report on invoices paid * Work closely and effectively with the Sales Ledger team * Escalate queries and client issues to the appropriate person(s) where required * Set follow-up dates for the diary to review the account, as necessary * Manage your teams to ensure productive and correct output The Individual Knowledge * Demonstrable experience in credit control management * Experience working in Recruitment/Professional Services background (preferred but not essential) * Advanced IT skills, Microsoft 365 and expert Excel skills * Experience managing a small team Skills * Excellent communication and writing skills * Stakeholder management and relationship-building skills * Strong problem-solving skills * Collaborative approach * Can think strategically whilst being hands-on * Team player * Proactive * Democratic management style Ability * Solutions oriented * Completer finisher * Pace and energy * Detail oriented * Results driven * Organised multitasker Benefits * Benefits are for employees and LLP members who have passed their 3-month probationary period. * Simplyhealth Plan * My Wellbeing * Employee Assistance Programme (available from the first day of employment) * Group Company Pension - Company contributes 5%, employees 3% * Work-from-home allowance (for contracts of 1 years plus) * Give As You Earn * Volunteering Day * Holidays (accruable from the start date) * Full year: 25 days holiday + 3 gift days for the Christmas closure + national bank…