Job Description

• Job Reference:48467CH_1730134900

• Job Type: Permanent

• Job Industry: Business Services

• Contact Name: Caitlin Harris

• Job Location: Greater-manchester

• Job Title: Credit Controller

• Job Salary: £24,000 - £26,000 Per Annum

Job Start Date: ASAP

Credit Controller

5 days a week in office
Based in Manchester City

Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We’re looking for an experienced Credit Controller to play a crucial role in supporting cash collection efforts for our client.

Why This Role?

As the first point of contact for clients, you’ll thrive in a fast-paced environment, resolving issues with a pragmatic and commercial approach. Your focus will be on hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key.

What You’ll Do:

* Engage with clients about their overdue accounts.
* Resolve payment and service queries, primarily via telephone.
* Own client service issues, identifying root causes and providing effective solutions.
* Navigate client databases to investigate and respond accurately.
* Deliver ‘Super Service’ in all client interactions.
* Process debit/credit card payments.
* Collaborate with the local team to streamline client accounts and internal processes.
* Prepare comprehensive case histories when further action is required.

What You Bring:

* Strong client service skills, focusing on rapport building and issue resolution.
* Excellent verbal and written communication abilities.
* High attention to detail with strong administration skills.
* Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.

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